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The Niagara Frontier Transportation Authority is a multimodal entity encompassing a skilled and dedicated work force. We are firmly committed to providing efficient and professional transportation services that enhance the quality of life throughout the Buffalo Niagara region in a manner consistent with the needs of our community.



The Surface Transportation Business Unit is responsible for all ground-based transportation services operated and provided by NFTA. Such services include public fixed-route bus and rail routes, paratransit and other non-traditional transit services, and intercity bus terminals in Buffalo and Niagara Falls. Surface Transportation units include Metro (fixed-route bus and rail), Marketing, Service Planning, Special Services (paratransit and MetroLink), Transportation Centers, and Customer Service.

The mission of the Surface Transportation Business Unit is to enhance the quality of life of residents and visitors by providing the highest level of safe, clean, affordable, responsive and reliable public transportation through a coordinated and convenient bus and rail system. Our vision is to support the effective coordination and partnership with public and private entities in continuously improving transportation services to promote regional growth. The range of mobility services we will provide includes traditional bus and rail lines, circulator routes, employer shuttles, paratransit, bicycle programs and pedestrian enhancements. Our goal is to achieve a reputation as the best transit system in the United States.

NFTA Metro Bus and Rail

Thank you for visiting the website of the Niagara Frontier Transportation Authority. This website is designed to make it easier and more efficient for individuals and businesses to interact with the NFTA. The NFTA recognizes that it is critical for individuals and businesses to be confident that their privacy is protected when they visit the NFTA's website.

Consistent with the provisions of the Internet Security and Privacy Act, the Freedom of Information Law, and the Personal Privacy Protection Law, this policy describes the NFTA's privacy practices regarding information collected from users of this website. This policy describes what information is collected and how that information is used. Because this privacy policy only applies to this website, you should examine the privacy policy of any website that you access using this website.

For purposes of this policy, "personal information" means any information concerning a natural person, as opposed to a corporate entity, which, because of name, number, symbol, mark or other identifier, can be used to identify that natural person. The NFTA only collects personal information about you when you provide that information voluntarily by sending an e-mail or by initiating an online transaction, such as a survey, purchase, registration or order form.

Information Collected Automatically When You Visit this Website

When visiting this website the NFTA automatically collects and stores the following information about your visit:

  1. The Internet Protocol Address and domain name used, but not the e-mail address. The Internet Protocol Address is a numerical identifier assigned either to your Internet service provider or directly to your computer;
  2. The type of browser and operating system you used;
  3. The date and time you visited this site;
  4. The web pages or services you accessed at this site;
  5. The web site you visited prior to coming to this web site;
  6. The web site you visit as you leave this web site; and
  7. If you downloaded a form, the form that was downloaded,

None of the foregoing information is deemed to constitute personal information.

The information that is collected automatically is used to improve this website's content and to help the NFTA understand how users are interacting with the website. This information is collected for statistical analysis, to determine what information is of most and least interest to our users, and to improve the utility of the material available on the website. The information is not collected for commercial marketing purposes and the NFTA is not authorized to sell or otherwise disclose the information collected from the website for commercial marketing purposes.


Cookies are simple text files stored on your web browser to provide a means of distinguishing among users of this website. The use of cookies is a standard practice among Internet websites. The NFTA site uses "session cookies" to enhance or customize their visit to this website. Session cookies can be created automatically on the device you use to access this website. These session cookies do not contain personal information and do not compromise your privacy or security. We may use the cookie feature to store a randomly generated identifying tag on the device you use to access this website. A session cookie is erased during operation of your browser or when your browser is closed.

If you wish, you may complete a registration to personalize this website and permit a "persistent cookie" to be stored on your computer's hard drive. This persistent cookie will allow the website to recognize you when you visit again and tailor the information presented to you based on your needs and interests. The NFTA uses persistent cookies only with your permission.

The software and hardware you use to access the website allows you to refuse new cookies or delete existing cookies. Refusing or deleting these cookies may limit your ability to take advantage of some features of this website.

Information Collected When You E-mail this Website or Initiate an Online Transaction

During your visit to this website you may send an e-mail to the NFTA. Your e-mail address and the contents of your message will be collected. The information collected is not limited to text characters and may include audio, video, and graphic information formats included in the message. Your e-mail address and the information included in your message will be used to respond to you, to address issues you identify, to improve this website, or to forward your message to another State agency for appropriate action. Your e-mail address is not collected for commercial purposes and the NFTA is not authorized to sell or otherwise disclose your e-mail address for commercial purposes.

During your visit to this website you may initiate a transaction such as a survey, purchase, registration, or order form. The information, including personal information, volunteered by you in initiating the transaction is used by the NFTA to operate NFTA programs, which include the provision of goods, services, and information. The information collected by the NFTA may be disclosed by the NFTA for those purposes that may be reasonably ascertained from the nature and terms of the transaction in connection with which the information was submitted.

The NFTA does not knowingly collect personal information from children or create profiles of children through this website. Users are cautioned, however, that the collection of personal information submitted in an e-mail or through an online transaction will be treated as though it was submitted by an adult, and may, unless exempted from access by federal or state law, be subject to public access. The NFTA strongly encourages parents and teachers to be involved in children's Internet activities and to provide guidance whenever children are asked to provide personal information online.

Information and Choice

As noted above, the NFTA does not collect any personal information about you during your visit to this website unless you provide that information voluntarily by sending an e-mail or initiating an online transaction such as a survey, purchase, registration, or order form. You may choose not to send us an e-mail, respond to a survey, or complete an order form. While your choice not to participate in these activities may limit your ability to receive specific services or products through this website, it will not prevent you from requesting services or products from the NFTA by other means and will not normally have an impact on your ability to take advantage of other features of the website, including browsing or downloading most publicly available information.

Disclosure of Information Collected Through This Website

The collection of information through this website and the disclosure of that information are subject to the provisions of the Internet Security and Privacy Act. The NFTA will only collect personal information through this website or disclose personal information collected through this website if the user has consented to the collection or disclosure of such personal information. Participation in an online transaction resulting in the disclosure of personal information to the NFTA by the user, whether solicited or unsolicited, constitutes consent to the collection and disclosure of the information by the NFTA for the purposes reasonably ascertainable from the nature and terms of the transaction.

However, the NFTA may collect or disclose personal information without user consent if the collection or disclosure is: (1) necessary to perform the statutory duties of the NFTA, or necessary for the NFTA to operate a program authorized by law, or authorized by state or federal statute or regulation; (2) made pursuant to a court order or by law; (3) for the purpose of validating the identity of the user; or (4) of information to be used solely for statistical purposes that is in a form that cannot be used to identify any particular person.

Further, the disclosure of information, including personal information, collected through this website is subject to the provisions of the Freedom of Information Law and the Personal Privacy Protection Law. The NFTA may disclose personal information to federal or state law enforcement authorities to enforce the NFTA's rights against unauthorized access or attempted unauthorized access to the NFTA's information technology assets or against other inappropriate use of this website.

Retention of Information Collected Through this Website

The information collected through this website is retained by the NFTA in accordance with the records retention and disposition requirements of the New York State Arts & Cultural Affairs Law. Information, including personal information, that you submit in an e-mail or when you initiate an online transaction such as a survey, registration form, or order form is retained in accordance with the records retention and disposition schedule established for the records of the program unit to which you submitted the information. Information concerning these records retention and disposition schedules may be obtained through the Internet privacy policy contact listed in this policy.

Access to and Correction of Personal Information Collected Through this Website

Any user may submit a request to the NFTA privacy compliance officer to determine whether personal information pertaining to that user has been collected through this website. Any such request shall be made in writing to the address below and must be accompanied by reasonable proof of identity of the user. Reasonable proof of identity may include verification of a signature, inclusion of an identifier generally known only to the user, or similar appropriate identification. The address of the privacy compliance officer is 181 Ellicott Street, Buffalo, New York 14203.

The privacy compliance officer shall, within five business days of the date of the receipt of a proper request: (i) provide access to the personal information; (ii) deny access in writing, explaining the reasons therefore; or (iii) acknowledge the receipt of the request in writing, stating the approximate date when the request will be granted or denied, which date shall not be more than thirty days from the date of the acknowledgment.

In the event that the NFTA has collected personal information pertaining to a user through the NFTA's website and that information is to be provided to the user pursuant to the user's request, the privacy compliance officer shall inform the user of his or her right to request that the personal information be amended or corrected under the procedures set forth in section 95 of the Public Officers Law.

Confidentiality and Integrity of Personal Information Collected Through this Website

The NFTA is strongly committed to protecting personal information collected through this website against unauthorized access, use, or disclosure. Consequently, the NFTA limits employee access to personal information collected through this website to only those employees who need access to the information in the performance of their official duties. Employees who have access to this information are required to follow appropriate procedures in connection with any disclosures of personal information.

In addition, the NFTA has implemented procedures to safeguard the integrity of its information technology assets, including but not limited to, prompt installation of security patches and updates to server operating system and software and monitoring of server to detect access violations. Remote access to the server to the server for system administration is accomplished via encrypted protocols. These security procedures have been integrated into the design, implementation, and day-to-day operations of this website as part of our continuing commitment to the security of electronic content as well as the electronic transmission of information.

For website security purposes and to maintain the availability of the website for all users, the NFTA employs software to monitor traffic to identify unauthorized attempts to upload or change information or otherwise damage this website.


The information provided in this privacy policy should not be construed as giving business, legal, or other advice, or warranting as fail proof, the security of information provided through this website.


In order to provide users with certain information, the NFTA provides links to the websites of other organizations. A link does not constitute an endorsement of the content, viewpoint, accuracy, opinions, policies, products, services, or accessibility of that website. Once you link to another website from this website, including one maintained by the State, you are subject to the terms and conditions of that website, including, but not limited to, its Internet privacy policy.

Contact Information

For questions regarding this Internet privacy policy, please contact:
(via a-mail)
(via regular mail) Niagara Frontier Transportation Authority, Attn: Privacy Compliance Officer, 181 Ellicott Street, Buffalo, New York 14203.

NFTA Disadvantaged Business Enterprise (DBE) Certification Program
DBE Cert

What is the DBE Program?

The DBE Program is a federally regulated program which is required on all federally assisted contracts. The Niagara Frontier Transportation Authority (NFTA) is a recipient of federally assisted funds and, therefore, administers the DBE Program and must adhere to Title 49-Transportation, Code of Federal Regulations.

Do you qualify as a DBE?

DBEs are for-profit small business concerns where socially and economically disadvantaged individuals own at least a 51% interest and also control management and daily business operations.

Disadvantaged would include persons who are citizens of the U.S. or lawful permanent residents and who are Blacks (not of Hispanic origin); Hispanics (persons of Mexican, Puerto Rican, Cuban, Central or South American, or other Spanish culture or origin, regardless of race); Asian Americans; American Indians or Alaskan Natives.

To be regarded as economically disadvantaged, an individual must have a personal net worth that does not exceed $1.32 million. To be seen as a small business, a firm must meet SBA size criteria AND have average annual gross receipts not to exceed $23.98 million. Size limits for the airport concessions DBE program are higher.

New York State Certification Program

The NYSUCP is responsible for DBE certification in the state of New York and provides firms with "one-stop" shopping. The NFTA is one of four certifying members in the New York State Unified Certification Program (NYSUCP) and is responsible for all DBE certification in Western New York. Other partners in the NYSUCP include: Metropolitan Transportation Authority, New York State Department of Transportation and Port Authority of New York and New Jersey. The NYSUCP members are responsible for determining if firms meet the DBE certification or Airport Concession DBE (ACDBE) eligibility requirements, as detailed in Title 49 Part 26 of the Code of Federal Regulations or Title 49 Part 23 of the Code of Federal Regulations respectively. Firms interested in ACDBE Certification must apply through the Port Authority of New York and New Jersey or Niagara Frontier Transportation Authority.


NFTA is committed to the development and implementation of an effective Disadvantaged Business Enterprise (DBE) Program.

Federal vs State Programs

The DBE Program is a separate program and subject to different requirements than the New York State Minority Business Enterprise (MBE) and Women-owned Business Enterprise Program (WBE). The MWBE Program applies only to New York State funded construction contracts therefore, it does not directly apply to Federal Contracts.

For more information on the MWBE Programs, please refer to the following web link:

To access the NFTA DBE certification System click here: or for additional information about DBE Program please contact (716) 855-7486 or

The EEO Department helps ensure fairness in hiring, promotion and other workplace practices authority-wide.

The Niagara Frontier Transportation Authority is committed to ensuring that all persons who are employed, seeking employment, or those individuals who are seeking contracts with the NFTA, are afforded equal opportunities.

The Equal Opportunity / Diversity Development department is responsible for planning, developing, implementing and evaluating the Authority's Affirmative Action / Equal Employment Opportunity (EEO) Programs. The department also administers the Part 26 Disadvantaged Business Enterprise Program (DBE) including Part 23 Airport Concession Disadvantaged Business Enterprise (ACDBE) in compliance with 49 CFR, Executive Order 11246 and Affirmative Action Programs as required under Title VI of the Civil Rights Act of 1964 and responsible for Authority-wide compliance with the Americans with Disabilities Act of 1990.

As part of the planning, development and implementation of the above programs, the EEO/Diversity Development department is also charged with enforcing the following policies:


For additional information regarding the above policies contact:

Manager, EEO/Diversity Development
ADA/EEO Administrator
181 Ellicott Street
Buffalo, New York 14203
(716) 855-7486